The staff at Broad Street Auto & Tire is made up of professional, kind, efficient people I look forward to working with in the future. I previously took my car to an NTB location to see about getting my tire patched or fixed because it had a nail in it. The person who helped me was rude and made me uncomfortable. He said the nail was too close to the side, so I’d need a new tire. He quoted me at $212 for one tire. I left and later reached out to Broad Street Auto & Tire and a few other local tire shops via email and Facebook Messenger. Broad Street Auto was the first to reply via Facebook and said they’d have to look at it in person. I took my car to the shop a few days later and they told me I’d definitely need a new tire. They also checked out my other ones to make sure they didn’t need replacing. We scheduled an appointment for 10 a.m. on Aug. 18, 2023. While booking, I mentioned that I needed a tire for a while and just hadn’t had the funds to get a new one. Alice checked to see if she could find me something reasonably priced but reliable. She did and I was quoted for $145 or so. I arrived 30 minutes ahead of time on the 18th and Alice came over to greet me. She told me where to park my car and I went inside the office to wait. Shortly after, she came in and got my keys. I chatted with her for a bit while I waited and got some work done in the office. My car was done within 20 minutes or so and the total was less than I thought it’d be ($132.36). What I like about Broad Street Auto is their employees are nice, there is ample parking, and the office is clean. Most body/tire shops I’ve been to have been pretty dirty (which makes sense due to the nature of the business). I appreciate when tire shops make an effort to have a nice, clean waiting area for customers. Broad Street Auto’s office being so tidy was a nice surprise. I felt comfortable getting a little bit of work done on my laptop as I waited. I’d definitely return to this shop. They’re professional, quick, and pleasant to work with. Thanks Alice, and keep up the good work!
Thank you for your kind words. I enjoyed talking with you. Have a great weekend.
- Broad Street Auto & Tire