I left my truck overnight, and forgot to write a few things down on the card they have for overnight drop offs, and I ended up calling them about half a dozen times and they were really cool about it, and let me talk to the mechanic who was working on it. Then when I came in, he came out and talked to me some more about my concerns. Also they are honest and fair with their prices, and that's hard to find, a mechanic shop that you can trust not to gouge your wallet.